Arrived 3+ hours late, cancelled at short notice, or bumped? By law the airline owes you. We chase them, and you pay 18% only if you get paid.
Three steps. You do the first one, we do the rest.
Tell us the route, date and what happened. You'll see what you could get straight away.
We confirm the delay against flight records, send the claim, and deal with every reply and refusal. If the airline won't pay, we can escalate to their dispute scheme.
When the airline pays, we send you your money minus our 18% fee, usually within 5 working days. If they don't pay, you owe nothing.
A fixed amount set by law, per passenger, based on the flight distance. Not the ticket price.
| Flight distance | Per passenger | Example |
|---|---|---|
| Up to 1,500 km | £220 | London to Dublin, Paris or Amsterdam |
| 1,500 to 3,500 km | £350 | Manchester to Malaga, Tenerife or Athens |
| Over 3,500 km | £520 | London to New York, Dubai or Orlando |
Long-haul delays of 3 to 4 hours can be halved to £260. Flights within the EU over 3,500 km fall in the middle band. EU261 claims are paid in euros: €250, €400 or €600.
If we win, we keep 18% including VAT. If we don't, you pay nothing. No sign-up fee, no admin fee, no bank transfer charge.
| Airline pays 2 × £350 | £700.00 |
| Our fee (18% incl. VAT) | −£126.00 |
| You receive | £574.00 |
Straight answers. Can't find yours? Email hello@example.co.uk.
Any flight leaving a UK or EU airport, with any airline. Also flights into the UK on a UK or EU airline, and flights into the EU on an EU airline. So Dubai to London on British Airways counts. Dubai to London on Emirates usually doesn't.
You need to arrive at your final destination 3 hours or more late. It's the arrival time that counts, when the aircraft doors open, not the departure time.
Yes, if you were told less than 14 days before departure. It doesn't matter whether you took a refund or a replacement flight, though a replacement that got you there close to your original time can reduce the amount.
Up to 6 years in England, Wales and Northern Ireland, so flights back to October 2020. In Scotland the limit is 5 years. Claims under EU261 against EU airlines can have shorter limits depending on the country, so it's worth claiming sooner.
When the disruption was caused by "extraordinary circumstances" outside the airline's control: severe weather, air traffic control restrictions, security alerts, airport strikes, or a bird strike. Technical faults, crew shortages and the airline's own staff strikes normally do count, whatever the airline tells you. We check the real cause for you.
Many airlines pay within 6 to 12 weeks. If an airline refuses and we escalate to its dispute scheme, it can take a few months. We keep you updated by email at every step.
Your flight details and contact details to start. Later we'll ask you to sign a simple letter of authority so we can act for you, and for a copy of your booking confirmation.
Yes. Claiming yourself is free, and you can complain to the airline directly. Many people use us because airlines often reject or ignore first claims, and we deal with all of that for one fee, only if we win.
Yes. Airlines must provide care during long delays. If you paid for meals, a hotel or transport, keep the receipts and add a note to your claim.